Privacy statement | Lease a Bike US

Privacy Statement Lease a Bike

Scope

This Privacy Statement Lease a Bike governs the collection, use and other forms of processing of personal data by Lease a Bike USA, LLC (“Lease a Bike USA”) related to our services, our Lease a Bike products and this website.

Who is responsible for processing your personal data?

Lease a Bike USA (55 Leveroni Ct, Novato, CA, 94949-5784, United States of America) is the legal entity responsible for all collection and all processing of your personal data in connection with the products, services and websites of Lease a Bike.

Lease a Bike USA is part of Pon Holdings B.V. its affiliates and its subsidiaries (“Pon”). Lease a Bike USA and Pon are committed to respecting and safeguarding your privacy and the security of your personal data you share with us.

Why do we process your personal data?
Personal data is information that identifies you as an individual or relates to an identifiable individual. When you choose to register your personal data, contact us, or visit our websites, we will process some personal data about you. We process these personal data for the following purposes:

Communicate with you in a personal way or to inform you about Lease a Bike services, consistent with your choices;
Provide customer service, including service around the purchase of services and products, fulfill warranty obligations and product recalls for our own services and those of related companies, and to deal with any enquiries or complaints;
Administer and fulfill your purchases of Lease a Bike services including the financial and logistic handling;
Administer your Lease a Bike account;
Administer your participation in any contests, promotions, surveys or website features;
Perform market research and improve our business and Lease a Bike services or to develop new business, services and products;
Perform statistical analyses and reporting;
Providing services on the internet;
Communicating with participants and offering a loyalty program;
Provide digital functionality, including providing relevant commercial messages;
To communicate future promotional and marketing information including direct marketing purposes and retargeting;
To aggregate and/or anonymize personal data in order to generate other data for our use;
To comply with our legal obligations, resolve disputes, or enforce our agreements;
As otherwise stated at or about the time information is collected.

Which personal data we process?

Which personal data we exactly process, depends on which websites, products or services you use. We process the following personal data.

Personal data you provide to us:

This is the personal data that you enter when you use our websites, products or services. This data includes e.g. your name, address, email address, phone number, birth date, Lease a Bike services you signed up for, the account name and password that you create, bank details for purchasing Lease a Bike services etc.

How do we process your personal data?

In the table below we describe per way of processing: the personal data and the purposes for which we process the personal data as well as the legal basis for the processing:

Ways of processing	Personal data processed	Purposes for processing the personal data	Legal basis
Registration for our newsletter	First name and last name, e-mail address and geographical area (State and city).	The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 14	Consent or legitimate interest
Contact form customer service	First name and last name, e-mail address, phone number, state, job title and company data.	The above described purposes: 1, 2, 6, 7, 8, 11, 12, 13 and 14	Consent, performance of a contract or legitimate interest
Lease a Bike registration (on the Lease a Bike portal)	First name and last name, e-mail address and employer/company data.	The above described purposes: 1, 2, 6, 7,8, 9, 10, 11, 12, 13 and 14	Consent, legitimate interest
Lease a Bike registration (on the Lease a Bike portal)	First name and last name, address, phone, e-mail address, prefix, date of birth, employee ID, job title of contact person at employer and employer/company data.	The above described purposes: 1, 2, 3, 4, 6, 7, 8, 9, 10, 11, 12, 13 and 14	Performance of a contract or legitimate interest
Attend to product promotion, events or online forum	First name and last name, address, phone and e-mail address.	The above described purposes: 1, 5, 6, 8, 11, 12, 13 and 14	Consent or legitimate interest
Visit our websites (cookies)	Metadata See Cookie Policy Lease a Bike for further details	The above described purposes: 1, 5, 6, 8, 11, 12, 13 and 14	Consent or legitimate interest
Log on our websites via social media	NB: we never get access to your social media account	The above described purposes: 1, 6, 7, 8, 11, 12, 13 and 14	Consent or legitimate interest

Our legitimate interests include: marketing, advertising, security, (crime) prevention, IT management, research and analysis of our products or services, business management, legal affairs, internal management.

You have the right to withdraw your consent which you may have given to the processing of your personal data at any time by sending your withdrawal request to [email protected].

How do we share or transfer your personal data?

You should be aware that Lease a Bike USA is part of a business group within Pon and that departments (like IT, Marketing) can be located in Pon companies around the world. As a consequence your personal data may be shared within and/or transferred to other business group companies or other Pon companies around the world. You can consult the list and location of our companies here: http://www.pon.com/en/our-business/bedrijven.

Lease a Bike USA may share your personal data also with third parties to perform certain processing activities on behalf of Lease a Bike USA and to facilitate services they provide to us. These can include providers of services such as website hosting, data analysis, credit check, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. Lease a Bike USA may also share your personal data to third parties, to permit them to send you marketing communications, consistent with your choices. Lease a Bike USA requires these third parties to process and protect your personal data diligently. Lease a Bike USA will not sell your personal data to third parties.

Lease a Bike USA or Pon might reorganize, merge or in any other way sell or dispose (part of) a business company to another company. Where such business relates to Lease a Bike, such transfer of ownership may include the transfer of your personal data to the new owner and its advisors.

We will otherwise only disclose your personal data if so required or authorized by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, such as the security of our business and the safety of our staff.

How do we protect your personal data?

Lease a Bike USA will take appropriate technical and organizational security measures against loss or unlawful processing of personal data. This may include using secure registration forms, encryption of data, and restricting access to your personal data.

Please note that some third countries do not provide for an adequate level of protection for your personal data. However, you can be assured that Lease a Bike USA will take appropriate safeguards for the confidentiality and protection of your data. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, standard contractual clauses adopted by the European Commission, to protect your personal data. You may obtain a copy of these measures by contacting [email protected].

How long do we retain your personal data?

We retain personal data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law.

The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or keep using our services);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

Cookies, web beacons and similar techniques

If you are using our websites, services, applications, portals, platforms, communications (including email) and accessing or using tools, we may use cookies, web beacons and other similar technologies for storing information to provide you with a better, faster and safer browser experience.

Please refer to our Cookie Policy Lease a Bike for the explanation of cookies, web beacons and similar techniques, how we use these techniques and how you can control these techniques.

Your rights

If you would like to request to review, correct, update, suppress, restrict or delete personal data, object to the processing of personal data, or if you would like to request to receive an electronic copy of your personal data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us via [email protected]. We will respond to your request consistent with applicable law.

In your request, please make as clear as possible what personal data your request relates to. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event within any applicable legally required timeframes.

Contact, questions, feedback and Data Protection Officer

If you have any questions about this Privacy Statement, please contact us at [email protected].

You may also contact our Data Protection Officer (DPO) via [email protected]. You have the right to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection law occurs.

Policy changes

We may change this Privacy Statement from time to time. Any changes will become effective when we post the revised Privacy Statement. If necessary, we will inform you when we change the Privacy Statement. This statement was last modified on date: 14 December 2023.

PRIVACY NOTICE ADDENDUM FOR CALIFORNIA RESIDENTS

California Privacy Notice Statement

California law requires that Lease a Bike USA (Lease a Bike USA) provide you with a summary of your privacy rights under the California Consumer Privacy Act of 2018, as amended (“CCPA”). As required by CCPA, this supplement identifies specific rights regarding certain personal information collected, disclosed and sold by certain businesses. This supplement describes those rights and explains how to exercise them. This supplement does not apply to personal information to which the CCPA does not apply. This supplement applies exclusively to California residents.

Definition: CCPA defines “personally identifiable information” as individually identifiable information about an individual consumer collected online by a corporation from an individual and maintained by the corporation in an accessible form, and may include any of the following: (1) a first and last name; (2) a home or other physical address, including street name and name of a city or town; (3) an email address; (4) a telephone number; (5) a social security number; (6) any other identifier that permits the physical or online contacting of a specific individual; and (7) information concerning a user that the web site collects online from the use, and maintains in personally identifiable form, in combination with an identifier described within this supplement.

Information We Collect
Lease a Bike USA collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer. In particular, Lease a Bike USA has collected the following categories of personal information from consumers within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, postal address, email address.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, address, telephone number, employment, bank account number, credit card number, debit card number. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Date of birth.	YES
D. Commercial information.	Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Physical location or movements.	NO
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, behavior, attitudes, and aptitudes.	YES
L. Sensitive information.	social security number, driver license number, state identification card, passport number, financial data, genetic data, biometric data, precise geolocation, and racial and ethnic origin, content of consumer communications (email, mail, or text), unless the business is the intended recipient, genetic data, and information collected concerning a consumer’s health, sex life, or sexual orientation.	NO

Personal information does not include:

Publicly available information from government records.
De-identified, anonymized, or aggregated consumer information.
Information excluded from the CCPA's scope, like:
Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the
California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the
Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

Lease a Bike USA obtains the categories of personal information listed above from the following categories of sources:

Directly from you. For example, from forms, verbal questions and answers, or online submissions that you have completed and provided to us related to the services you inquire about or engage us to perform.
Indirectly from you. For example, through information we collect from our clients, vendors, or third parties in the course of providing services to you.
Directly and indirectly from activity on our websites and applications. For example, from submissions through our website portal or website usage details collected automatically.
From third-party data processors or business partners to provide data driven market insight.
Publicly available data bases.

Use of Personal Information
Lease a Bike USA may use or disclose the personal information we collect, for either itself or its business partners or associations, for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided. For example, if you share your name and contact information while inquiring about our services, requesting information or materials, or ask a question about our products or services, Lease a Bike USA will use that personal information to respond to your inquiry.
To provide you with information, products or services that you request from us.
To process your requests, transactions, and payments and prevent transactional fraud.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
To improve our website and present its contents to you.
For testing, research, analysis and product development.
As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.

Lease a Bike USA will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you any required notice or consent.

Sharing Personal Information
Lease a Bike USA is part of a business group within Pon and departments (such as IT or Marketing) can be located in Pon companies around the world. As a consequence, your personal data may be shared within and/or transferred to other business group companies or other Pon companies around the world. You may consult the list and location of our companies here: https://pon.com/en/about-pon/companies/.

Lease a Bike USA may share or disclose your information to the following categories of third parties and for the following reasons:

To third-party service providers, agents, partner bike shops and/or independent contractors who help us maintain our Services and provide other administrative services to us. (Specifically, these services may include website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provisioning, customer service, email delivery, and auditing.)
We may share your personal information in the course of any reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets.
We may disclose your personal information to law enforcement, government agencies, and other related third parties, in order to comply with the law, enforce our policies, or protect our or others’ rights, property or safety.

Lease a Bike USA requires the third parties with whom we share or disclose information to diligently process and protect your personal data.

In the preceding twelve (12) months, we may have shared the following categories of personal information for a business purpose:
Categories:
Category A: Identifiers
Category D: Commercial information

Selling Personal Information
In the preceding twelve (12) months, Lease a Bike USA has not sold any personal information.

Your Rights and Choices: You have the right to request that Lease a Bike USA disclose certain information to you about Lease a Bike USA’s collection and use of your personal information over the past 12 months. Once Lease a Bike USA receives and confirms your verifiable consumer request, Lease a Bike USA will disclose to you:

The categories of personal information Lease a Bike USA collected about you;
The categories of sources for the personal information Lease a Bike USA collected about you;
Lease a Bike USA’s business or commercial purpose for collecting or selling that personal information;
The categories of third parties with whom Lease a Bike USA shares that personal information; or
The specific pieces of personal information Lease a Bike USA collected about you (also called a data portability request).

You have the right to limit our use of sensitive Information to only the purposes necessary to perform the certain business and commercial purposes described above.

You have the right to correct inaccuracies to your personal information. You may contact us as set forth below to request the correction. We will use commercially reasonable efforts to honor your requests within the limits defined by statute.

Data Retention: For customer data, we generally retain this data for an appropriate period considering the nature of such data and the purposes for which they are processed. Please note that additional retention periods may apply should the data concerned be required to be retained to satisfy our legal or other obligations (such as a pending claim, litigation, law enforcement investigation, government audit or other situation requiring records to be preserved).

Deletion Request Rights: You have the right to request that Lease a Bike USA delete any of your personal information that Lease a Bike USA collected from you and retained, subject to certain exceptions. Once Lease a Bike USA receives and confirms your verifiable consumer request, Lease a Bike USA will delete (and direct our service providers to delete) your personal information from Lease a Bike USA records, unless an exception applies. Lease a Bike USA may deny your deletion request if retaining the information is necessary for Lease a Bike USA or our service providers to:

Complete the transaction for which Lease a Bike USA collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of Lease a Bike USA’s ongoing business relationship with you, or otherwise perform Lease a Bike USA’s contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with Lease a Bike USA.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights: To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by:

Calling us at (+1) 831 233 0613;
Contacting us via this webpage or emailing us at [email protected];
Mail at the following address: 55 Leveroni Ct, Novato, CA, 94949-5784, United States of America).

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom Lease a Bike USA collected personal information or an authorized representative;
Describe your request with sufficient detail that allows Lease a Bike USA to properly understand, evaluate, and respond to it.

Lease a Bike USA cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Requests must indicate the type of request and be accompanied by your full name, California residential address and email address (if available). If submitted by your authorized agent, the request must include the same details plus evidence of your written permission to submit a request on your behalf. Making a verifiable consumer request does not require you to create an account with us. Lease a Bike USA will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Cookies and Third-party Links: Our website contains links to other sites such as third-party online retailers, advertisers, or unrelated sites that we may link to or web sites that link to our website. These sites may collect personal information directly from you. The information policies and practices of these unrelated parties are not covered by this privacy policy. We do not control the privacy policies of third parties even if we may provide hyperlinks or other access to their web sites. We are not responsible or liable for their independent policies and practices. Please review their privacy policies and practices. It is your responsibility to review them and decide if you are satisfied with their protections.

Please refer to our Cookie Policy Lease a Bike for the explanation of cookies, web beacons and similar techniques, how we use these techniques and how you can control these techniques.

Response Timing and Format: Lease a Bike USA endeavors to respond to a verifiable consumer request within 45 days of its receipt. If Lease a Bike USA requires more time (up to 90 days Lease a Bike USA will inform you of the reason and extension period in writing. If you have an account with Lease a Bike USA, Lease a Bike USA will deliver its written response to that account. If you do not have an account with Lease a Bike USA, Lease a Bike USA will deliver its written response by mail or electronically, at your option. Any disclosures Lease a Bike USA provides will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response Lease a Bike USA provides will also explain the reasons Lease a Bike USA cannot comply with a request, if applicable. For data portability requests, Lease a Bike USA will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. Lease a Bike USA does not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If Lease a Bike USA determines that the request warrants a fee, Lease a Bike USA will tell you why it made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination: Lease a Bike USA will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, Lease a Bike USA will not:

Deny you goods or services;
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
Provide you a different level or quality of goods or services; or
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Last Updated: April 16, 2024